Terms of use and cancellation
Booking
A booking is for a tour on a date, provided by Guia Chapada Veadeiros. It is not a booking of a guide you choose by name. Without transport, the first guide in the queue who accepts takes the departure. With transport, guides who have a vehicle receive the offer at the same time, and the first to accept takes the seat.
Payment and cancellation
On card, the card is saved and the 100% charge happens when the tour is confirmed, with the group minimum met and the guide accepted. If Pix is already paid, cancelling while that tour is still forming refunds 100% of that tour.
While guides are being called, the customer cannot cancel. Once the tour is confirmed, the customer cannot cancel and there is no refund.
Weather
Rain, drizzle, cloud, mud and a change in river flow are part of ecotourism and are not, by themselves, a reason for a refund. A weather cancellation, when there is a safety risk, happens only before leaving the departure town, by an admin decision, with a full refund. After departure, the service has started.
Safety
Time outdoors has risks that cannot be removed: uneven trail, slippery rock, river, waterfall, sun, wildlife and changing weather. Each person looks after their own safety, stays with the group and follows the guide.
Tell us before the tour about any health condition that could add risk. Joining under the influence of alcohol or drugs is not allowed. Disturbing wildlife or removing plants, rocks or anything else from the place is not allowed.
To protect the group, the guide may change the route, the order or the time, replace a stop, or end the tour. The full Cancellation Policy and Safety Policy are shown at booking and must be accepted before payment.